Client Support Manager
1 week ago
We are seeking a highly skilled and customer-focused Senior Customer Service Advisor to join our team at Barclays Bank UK PLC. As a key member of our customer service team, you will be responsible for providing exceptional customer service while resolving complex customer needs and requests.
Key Responsibilities- Customer Service Delivery
- Provide personalized customer service to meet the needs of our clients, ensuring a positive and memorable experience.
- Resolve complex customer inquiries and issues related to our products and services, including account balances, transactions, and payments.
- Process Improvement
- Identify areas for improvement in our customer care processes and provide recommendations for change.
- Collaborate with teams across the bank to align and integrate customer care processes.
- Reporting and Analysis
- Develop and execute reports and presentations on customer care performance and communicate findings to internal stakeholders.
- Identify industry trends and developments to implement best practices and improve customer care efficiency and effectiveness.
- Team Collaboration
- Work collaboratively with colleagues to achieve team goals and objectives.
- Provide specialist advice and support to colleagues within the team.
- Customer Service Experience
- Proven experience in providing exceptional customer service in a fast-paced environment.
- Communication and Interpersonal Skills
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Analytical and Problem-Solving Skills
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex customer issues.
- Business Acumen
- Understanding of business operations and processes, with the ability to analyze and improve customer care processes.
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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Client Support Professional
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Sales Support Associate
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