Salesforce Service Cloud Technical Architect

6 days ago

Cambridge, Cambridgeshire, United Kingdom AVEVA Full time

A Global Leader in Industrial Software

Aveva is a pioneering company in the industrial software sector, providing cutting-edge solutions to thousands of enterprises worldwide. Our mission is to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and sustainably.

Our Commitment to Sustainability

We are the first software business in the world to have our sustainability targets validated by the Science-Based Targets initiative (SBTi). We have also been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. Our dedication to sustainability and social responsibility is unwavering.

Join Our Team of Innovators

If you're a curious and collaborative individual who wants to make a significant impact through technology, we want to hear from you Our team is comprised of talented professionals who share a passion for innovation and excellence. We're looking for someone to join our ranks as a Salesforce Service Cloud Technical Architect.

Key Responsibilities

  • Design and implement high-quality Salesforce Service Cloud solutions that align with business objectives.
  • Lead technical design sessions, architect, and document technical solutions that are aligned with the service function business objectives.
  • Analyse complex systems and troubleshoot and isolate system issues.
  • Provide guidance and oversight to development teams to ensure adherence to architectural standards and best practices.
  • Work closely with other architects and stakeholders to ensure a comprehensive and cohesive working solution.
  • Understand platform limitations and design alternatives to work around limitations.
  • Identify opportunities to leverage the Salesforce platform for additional business benefits.
  • Provide detailed estimates of the level of effort associated with implementing capabilities based on business requirements and solution design.

Requirements

  • A bachelor's degree in computer science, information technology, engineering, system analysis, or a related field, or equivalent experience.
  • A minimum of five years of experience in an IT solution development discipline.
  • Exposure to multiple, diverse technologies, platforms, and processing environments, specifically around services technologies.
  • Good understanding of strategic and emerging technology trends and the practical application of existing and emerging technologies to new and evolving business and operating models.
  • Good understanding of product management, agile principles, and development methodologies and the ability to support agile teams by providing advice and guidance on opportunities, impact, and risks, taking account of technical and architectural debt.
  • Experience working in a relevant industry is helpful but not required.
  • Experience developing architecture blueprints, strategies, and roadmaps.
  • Certified Salesforce Service Cloud Consultant.
  • Proven experience as a Technical Architect in a Salesforce environment.
  • Strong understanding of Salesforce Service Cloud features and best practices.
  • Experience with Salesforce APIs, Apex, Visualforce, Lightning Web Components, and other programming languages.
  • Strong problem-solving skills and the ability to deliver on time and on budget.
  • Excellent communication skills, both verbal and written, with the ability to influence stakeholders and team members.
  • Data savvy with knowledge of various aspects of a technology architecture like integration, network, and security.
  • Proven analytical, planning, organizational, and technical skills.
  • Ability to work with developers.

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