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Salesforce Service Cloud Technical Architect

2 months ago

Cambridge, Cambridgeshire, United Kingdom AVEVA Full time

Aveva is a global leader in industrial software solutions.

We deliver cutting-edge solutions to thousands of enterprises, ensuring the safe, efficient, and sustainable delivery of essential resources.

We're committed to sustainability and diversity, equity, and inclusion, and have been recognized for our transparency and ambition.

As a curious and collaborative individual, you'll have the opportunity to make a significant impact through technology.

Position: Salesforce Service Cloud Technical Architect

Location: Global

Employment type: Full-time regular

Benefits: Competitive package with attractive bonus plan, regionally specific benefits, paid vacation, retirement investment plans, insurances, and memberships.

We're seeking a Salesforce Service Cloud Technical Architect

The Salesforce Service Cloud Technical Architect's role involves taking a hands-on approach during the execution of IT projects.

Responsibilities:

  • Design and implement high-quality Salesforce Service Cloud solutions that align with business objectives.
  • Lead technical design sessions, architect, and document technical solutions that align with the service function business objectives.
  • Analyse complex systems and troubleshoot and isolate system issues.
  • Provide guidance and oversight to development teams to ensure adherence to architectural standards and best practices.
  • Work closely with other architects and stakeholders to ensure a comprehensive and cohesive working solution.
  • Understand platform limitations and design alternatives to work around limitations.
  • Identify opportunities to leverage the Salesforce platform for additional business benefits.
  • Provide detailed estimates of the level of effort associated with implementing capabilities based on business requirements and solution design.

Requirements:

  • A bachelor's degree in computer science, information technology, engineering, system analysis, or a related field.
  • A minimum of five years of experience in an IT solution development discipline.
  • Exposure to multiple, diverse technologies, platforms, and processing environments, specifically around services technologies.
  • Good understanding of strategic and emerging technology trends and the practical application of existing and emerging technologies to new and evolving business and operating models.
  • Good understanding of product management, agile principles, and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact, and risks.
  • Experience working in a relevant industry is helpful but not required.
  • Experience developing architecture blueprints, strategies, and roadmaps.
  • Certified Salesforce Service Cloud Consultant.
  • Proven experience as a Technical Architect in a Salesforce environment.
  • Strong understanding of Salesforce Service Cloud features and best practices.
  • Experience with Salesforce APIs, Apex, Visualforce, Lightning Web Components, and other programming languages.
  • Strong problem-solving skills and ability to deliver on time and on budget.
  • Excellent communication skills, both verbal and written, with the ability to influence stakeholders and team members.
  • Data savvy with knowledge of various aspects of a technology architecture like integration, network, and security.
  • Proven analytical, planning, organizational, and technical skills.
  • Ability to work with developers.