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Administrative Liaison

2 months ago

Enfield Town, Greater London, United Kingdom Mears Group Full time

Job Summary:

Mears Group is seeking a highly organized and detail-oriented Claims Coordinator to join our team. As a Claims Coordinator, you will play a critical role in ensuring the effective management of issues and complaints reported by service users.

Key Responsibilities:

  • Collaborate with regional teams to resolve service user complaints and issues in a timely and efficient manner.
  • Develop and maintain strong relationships with service users, regional teams, and other stakeholders to ensure seamless communication and issue resolution.
  • Utilize IT systems to track and manage service user complaints and issues, ensuring accurate and up-to-date records.
  • Work closely with the service user experience team to identify and implement process improvements to enhance service delivery.
  • Provide administrative support to the regional teams, including data entry, report generation, and other tasks as required.

Requirements:

  • Previous experience working in an administration-based role, preferably in a similar field.
  • Experience working with complaints and issues resolution.
  • Strong IT skills, including proficiency in Microsoft Office and other relevant software.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work well under pressure, with a strong attention to detail and organizational skills.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth within the company.
  • Collaborative and supportive work environment.
  • Access to employee assistance programs and other benefits.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for career advancement and professional growth.
  • A competitive salary and benefits package.
  • Access to employee assistance programs and other benefits.