Practice Manager

1 month ago

Enfield Town, Greater London, United Kingdom Medicus Health Partners Full time

About the Role

The Site/Practice Manager is a pivotal role in the delivery of high-quality primary healthcare, responsible for supporting the Partners in management resources to achieve the team's goals and reporting to the Site/Practice Partners in delivering high-quality patient services within a safe, efficient working environment.

Main Responsibilities

The Site Manager will analyze performance and follow protocols for each of the targets listed below, including liaison with the Site/Practice Manager and relevant clinical staff.

Key Areas of Responsibility

  • Quality and Outcomes Framework (QOF)
  • Enhanced Services and Locally Commissioned Services (LCS)
  • Contractual Requirements (alongside Site/Practice Manager)
  • Medicines Management
  • Childhood Immunisations
  • Other Immunisations (Contractual Additional Service)
  • Influenza Vaccinations
  • Registrations (alongside Reception Lead)
  • Emis Workflow Management
  • Training and Development of Administrative Staff
  • IT Lead
  • Enhanced Services, LCS and other services submissions
  • Payment Reimbursement Submissions (Congestion Charge and PPA)
  • Staffing Rota and Management
  • Medical Report and Non-NHS Work Management
  • Recruitment, Induction and Training of New Administrative Staff and Locum Cover
  • Practice Statistics and Feedback Collection/Analysing Data
  • Maintain Practice Registers: Learning Disabilities, Palliative Care, Housebound, Child Protection, Unplanned Admissions, Carers etc (work and delegate alongside other administrators)

About Us

Medicus Health Partners is the largest GP Partnership in Enfield, delivering services to over 92,000 patients from its 9 locations. We work on the same systems and our patients can access services, attend appointments and get help wherever they see the Medicus Logo.

Job Responsibilities

The Site Manager will work alongside the Managing Partner and Site/Practice Manager to achieve targets, including planning and implementing processes to achieve targets, working alongside Partners, GPs, Nurses and administrative staff to achieve targets, and submitting all target and audit-based work as per specifications and contracts.

Planning

The Site Manager will liaise with Clinical Partners, Managing Partner and Senior Management in setting strategic planning targets and share joint responsibility with them for achievement of these targets.

Team and Personnel Management

The Site Manager will plan and co-ordinate the recruitment, induction and training of new administrative staff, assist in planning and recruitment of Locum cover, assist in the preparation of a work rota for the doctors and arrange locum cover when necessary, and be responsible for the organisation of the reception staff rota, ensuring adequate cover during periods of staff sickness or leave.

Patients

The Site Manager will be aware of patients' needs and work towards Practice innovation to meet those needs, be responsible for the collection and collation of data and feedback about patients' needs and satisfaction, and liaise with patient and community representatives.

Quality

The Site Manager will be accountable with the other team members for setting standards of quality and service provision and monitoring their achievement, promote ideals of quality and achievement of standards amongst all team members, and co-ordinate all audits within the practice.

Finance

The Site Manager will work alongside the Site/Practice Manager for the setting up of new, and maintenance of existing, systems to maximise all Practice income, monitor and check the accuracy of the Enhanced Services, Contractual Requirements and other PMS claims and ensure that all claims are submitted on a monthly and quarterly basis, and ensure PPA reimbursement forms are completed and submitted on a monthly basis.

Information Technology and Computing

The Site Manager will be IT lead on all Emis Template, Searches, Protocol and concepts updates, ensure IT hardware and software is well maintained where appropriate, liaise directly with Systems IT and GP IT teams, and ensure all updates/upgrades go smoothly.

Practice Reception/Administration

The Site Manager will maintain and further develop systems and protocols for the smooth and efficient running of the reception and appointments and administration system, maintain a thorough knowledge of reception and administration systems, and be prepared to undertake reception or secretarial duties in the case of absence of usual reception/administration staff due to annual leave, sickness or any other reason.

Liaison

The Site Manager will promote good relationships between the Practice and outside bodies such as Health Authorities, Primary Care Groups, community trusts, patient and community groups, the bank and accountant, etc.

Personal and Professional Development

The Site Manager will actively seek to keep professional knowledge and skills up-to-date, including assessment of own learning needs and attendance at relevant training courses as required.

Information Governance

The Site Manager will ensure that the Information Governance framework is adhered to, and ensure all members of staff have adequate training to provide consistency to information handling.

EQUAL OPPORTUNITIES

The postholder will ensure that the Practice Policies and the Health Authority policies on Equal Opportunities are understood and adhered to.

HEALTH AND SAFETY

Be aware of your responsibility under the Health and Safety at Work Act 1974 and ensure that agreed safety procedures are carried out in order to maintain a safe environment for employees, patients and visitors.

OTHER DUTIES

To undertake such other duties as may reasonably be required.

To be flexible in approach, recognising the needs of a developing practice.

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