Project Manager

6 days ago

Dalkeith, Midlothian, United Kingdom AMS Natwest Contingent Full time

About the Role:

We are seeking a highly skilled Project Manager - Customer Journey to join our team at AMS Natwest Contingent. As a key member of our organization, you will be responsible for delivering digital journeys for both Brokers and Customers, consolidating and automating all business performance activities that keep the customer journey running effortlessly.

Key Responsibilities:

  • Deliver digital journeys for both Brokers and Customers, consolidating and automating all business performance activities that keep the customer journey running effortlessly.
  • Work with downstream systems and teams to ensure accurate identification and reporting.
  • Create operational processes to onboard the acquired mortgage book onto NW systems.
  • Make empowered decisions to deliver the prioritized journey backlog.
  • Owning the journeys from end to end.
  • Adhere to regulations, governance, and communications.

Requirements:

  • Financial Services background.
  • Mortgage experience desirable.
  • Migration experience desirable.
  • Journey development experience essential along with working Agile.

About Us:

At AMS Natwest Contingent, we pride ourselves on our inclusive culture, excellent learning and development opportunities, and focus on wellbeing. We are committed to helping people, families, and businesses to thrive.

Working with Us:

We will only accept workers operating via an Umbrella or PAYE engagement model.

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