Digital Field Service Technician
9 hours ago
Job Title: Digital Field Service Engineer
We are seeking a skilled and experienced Digital Field Service Engineer to join our team. As a Digital Field Service Engineer, you will be responsible for the service and maintenance of high-end Photocopiers and MFP devices.
Key Responsibilities:- Maintain and repair a full range of MFP and Production Print equipment in line with technical specifications.
- Attend to field technical calls at client premises, responding to requests within targeted response times and fixing products efficiently.
- Ensure accurate technical records are maintained via use of PDA service support tools and communication with call control.
- Maintain and manage cloud-based digital document repository access via regular online synchronization of provided laptop tools.
- Ensure company vehicles are maintained in line with published procedures and kept clean and presentable.
- Attend technical training courses, seminars, and online training modules to maintain technical skills and product awareness.
- Liaise and cooperate with other departments to promote efficient operational service.
- Communicate regularly within technical department escalation channels regarding technical observations to support customer or equipment-related issues.
Essential:
- Competent technician with extensive experience in repairing and maintaining monochrome MFP devices or from an electro mechanical FSE background.
- Connectivity experience, including installing print drivers and connecting basic printers to simple networks.
- DBS and SC Vetting will be a mandatory requirement for this role.
Desirable:
- Advanced IT networking and connectivity experience, including setting up network scanning and full MFP installation on print servers.
- Full, clean driving license.
Up to £32,000
25 days + BH
Company car + fuel or car allowance
Contributory pension scheme 5%
Sick pay scheme
Death in Service
Healthcare
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