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Digital Field Service Technician
2 months ago
We are seeking a skilled Digital Field Service Engineer to join our team at Concept Resourcing. As a key member of our technical team, you will be responsible for the service and maintenance of high-end photocopiers and multifunctional devices (MFDs) in the South West Somerset area.
Key Responsibilities:- Maintain and repair MFP and production print equipment to the highest technical specifications.
- Respond to field technical calls at client premises, resolving issues efficiently and effectively.
- Ensure accurate technical records are maintained through the use of PDA service support tools and communication with call control.
- Organize and maintain a suitable vehicle or onsite spare parts kit to minimize Return to Fit (RTF) calls.
- Manage cloud-based digital document repository access through regular online synchronization of provided laptop tools.
- Maintain the company vehicle in line with published procedures and ensure it is clean and presentable.
- Submit accurate work expense records and receipts at the required time.
- Attend technical training courses, seminars, and online training modules to maintain technical skills and product awareness.
- Liaise with other departments to promote an efficient level of operational service.
- Competent technician with extensive experience in repairing and maintaining colour and monochrome MFP devices.
- Connectivity experience, including installing print drivers and connecting basic printers to simple networks.
- High level of competency in diagnostic fault finding.
- DBS and SC Vetting will be a mandatory requirement for this role.
- Advanced IT networking and connectivity experience, including setting up network scanning and full MFP installation on print servers.
- Demonstrate a calm and diplomatic approach.
- Adhere to all client processes and procedures while working on and attending site.
- Apply an analytical problem-solving approach to difficult situations.
- Exhibit good communication and interpersonal skills.
- Have a 'Can Do' attitude.
- Possess a full, clean driving license.
- Up to £32,000 per annum.
- 25 days + Bank Holidays.
- Company car and fuel or car allowance.
- Contributory pension scheme (5%).
- Sick pay scheme.
- Death in Service.
- Healthcare.