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Digital Field Service Technician

2 months ago


Taunton, Somerset, United Kingdom CV Library Full time
Photocopier Field Service Engineer

Job Title: Photocopier Field Service Engineer

Company: CV Library

We are seeking a skilled Photocopier Field Service Engineer to provide exceptional service and maintenance of high-end Photocopiers/MFDs, ensuring customer satisfaction and delivering outstanding results.

Key Responsibilities:
  • Maintain and repair a full range of MFP & Production Print equipment in line with technical specifications.
  • Attend to technical calls at client premises, responding to requests efficiently and with minimum delay.
  • Ensure accurate technical records are maintained via use of PDA service support tools and communication with call control.
  • Maintain and manage cloud-based digital document repository access via regular online synchronisation of provided laptop tools.
  • Ensure company vehicle is maintained in line with published procedures and kept clean and presentable.
  • Attend technical training courses, seminars, and online training modules to maintain technical skills and product awareness.
  • Liaise and co-operate with other departments to promote an efficient level of operational service.
  • Communicate regularly within the Technical Department escalation channels regarding technical observations.
Person Specification:

Essential:

  • Competent technician with extensive experience of repairing and maintaining monochrome MFP devices.
  • Connectivity experience, including installation of print drivers and connection of basic printers to simple networks.
  • DBS and SC Vetting will be a mandatory requirement for this role.

Desirable:

  • Advanced IT networking/connectivity experience, including setup of network scanning and full MFP installation on print servers.
  • Full, clean driving licence.
Package:

Up to £32,000 per annum

25 days annual leave + bank holidays

Company car + fuel or car allowance

Contributory pension scheme

Sick pay scheme

Death in Service

Healthcare