Operations Business Product Owner

4 weeks ago

Birkenhead, Wirral, United Kingdom Premier Guarantee Full time
Job Title: Operations Business Product Owner

The Operations Business Product Owner will play a pivotal role in defining and driving the vision, strategy, and roadmap for operational products and processes. This strategic thinker will translate business needs into actionable product requirements, ensuring seamless alignment with HSB UK and Ireland's 2025 and beyond ambitions for profitable growth and market-leading customer experience.

Key Responsibilities:
  • Support the implementation of HSB Building Warranty Insurance Services' annual operational and strategic plans and priorities.
  • Interface with Munich Re IT and HSB, acting as the point of contact in IT change ceremonies to facilitate requirements, scope determination, and accountable solution delivery.
  • Manage the backlog for select MD Group systems, ensuring conduit for the business, prioritization of large and small items, and readiness of artifacts for change.
  • Understand and manage implications of business change, feeding upcoming system changes into Operations Change Manager.
  • Report on project progress, MI, with oversight of scope, benefits, objectives, and costs.
  • Evaluate software solutions, working with GSI Enterprise Architects alongside business needs.
  • Consider and advise the Operations Strategy & Oversight Manager on opportunities for product development, maximizing use of systems and analytics.
  • Define and communicate the product vision and strategy in alignment with the company's operational goals and objectives.
  • Develop and implement comprehensive product development and enhancement strategies to support the adoption of new products, tools, and technologies within the Operations department.
  • Collaborate with relevant teams to highlight opportunities for innovative products that meet commercial and market demand.
  • Lead and manage multiple projects simultaneously, ensuring timely delivery, within scope, and within budget.
  • Work closely with the Operations Business Change Manager to support operational activities in aligning with regulatory product requirements and risk mitigation strategies.
  • Assess the impact of changes to and new products, developing proposals to mitigate risks.
  • Identify potential risks and resistance to product enhancement/change, developing and implementing mitigation strategies.
  • Ensure alignment of product development with operational needs and strategic goals.
  • Monitor product implementation outcomes and customer feedback, driving continuous improvement.
Key Skills & Experience:
  • Effective stakeholder management at all levels.
  • Ability to lead the development and interpretation of numerical trends and analysis, identifying key issues to enable well-informed business decisions.
  • Proven leadership and project management experience.
  • Awareness and understanding of the main risks facing the identified insurance sector.
  • Good knowledge and understanding of the business, economic, and market environment in which non-life property carriers operate.
Qualifications & Educational Requirements:
  • Fully qualified professional insurance designation.
  • University degree or equivalent preferred.
Benefits:
  • Annual bonus.
  • Excellent pension scheme.
  • Private Medical Insurance.
  • Enhanced Maternity/Paternity leave (after 2 years' service).
  • 25 days annual leave plus bank holidays - increasing to 30 days after 5 years of service.

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