Customer Success Team Lead

2 months ago

London, Greater London, United Kingdom Freshworks Inc. Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Team Lead to join our team at Freshworks Inc. As a key member of our Customer Success organization, you will be responsible for driving customer success and growth across our enterprise accounts in Europe.

Key Responsibilities
  • Develop and execute account plans to maximize customer value and retention
  • Collaborate with cross-functional teams to deliver seamless support and services to customers
  • Identify and mitigate risks to ensure customer satisfaction and loyalty
  • Build and maintain strong relationships with customers and internal stakeholders
  • Provide strategic guidance and support to customers to achieve their business goals
Requirements
  • At least 10+ years of experience in customer-facing roles, preferably in a B2B environment
  • Proven track record of driving customer success and growth in complex, enterprise-level accounts
  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers and internal stakeholders
  • Business-level proficiency in one of the Nordics languages
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • Competitive salary and benefits package
  • Opportunity to work with a leading software company in the customer success space
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities

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