Customer Success Associate

3 days ago

London, Greater London, United Kingdom Favourite People Full time

Customer Success Role at Favourite People

Hybrid / Remote Opportunity

£30,000 base + up to £8,000 in commission

Favourite People is partnering with a fast-growing enterprise software company, a well-established business delivering innovative solutions in their space.

This is a great opportunity for someone with a blend of technical skills and customer service or account management experience, looking to grow their career in customer success within a fast-growing enterprise software company.

The Role

As a Customer Success Associate, you'll work closely with a team of experienced professionals, managing a portfolio of clients and helping them maximise the value of their platform. Previous experience is not essential but would be beneficial. You'll receive mentoring and support, but having some technical experience is essential for understanding and solving client issues. This role offers great potential for growth into a senior customer success position.

Key Responsibilities:

  • Build strong client relationships and ensure their goals are met.
  • Provide technical support, assisting with system setup and troubleshooting.
  • Manage onboarding and integration of the platform into client systems.
  • Drive client retention and identify upsell opportunities.

What We're Looking For:

  • Experience with enterprise software platforms or related technologies would be ideal
  • Some experience in account management / project management or customer success
  • Strong communication and organisation skills.
  • Willingness to learn and grow within the role.

What the company offers:

  • 25 days holiday, health plan, and flexible working options.
  • Opportunities for career growth and professional development.
  • Flexibility to work from home, with occasional travel to the office.
  • Opportunities for international travel to client sites, trade shows, and conferences.
  • A collaborative team environment where your voice is heard, and you're not just a number.

This is a great opportunity for someone with a blend of technical skills and customer service experience, looking to grow their career in customer success within a fast-growing enterprise software company.

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