IT Support Specialist

11 hours ago

London, Greater London, United Kingdom Modern Hardware Full time
Job Title: Ad-Hoc IT Engineer

At Modern Hardware, we are seeking a highly skilled and enthusiastic IT Support Engineer to join our team. As an IT Support Engineer, you will play a critical role in providing technical support and maintenance to our IT infrastructure, ensuring seamless operations and optimal performance.

Key Responsibilities:
  • Provide daily technical support across our main and regional offices.
  • Assist in the setup, configuration, and maintenance of workstations, peripherals, and mobile devices.
  • Troubleshoot hardware and software issues on Mac and Windows devices and Microsoft 365 applications.
  • Develop and maintain technical documentation, guides, and knowledge base articles for IT-related processes and procedures.
  • Manage and administer user accounts, permissions, and security settings within the Microsoft 365 environment.
  • Implement and enforce security measures and protocols to safeguard company data and systems.
  • Maintain and continually improve IT infrastructure, processes, and services.
  • Support with domain name system (DNS) configurations, ensuring proper resolution and connectivity.
  • Support with website management, including domain registrations, hosting, and content updates.
  • Collaborate with web developers, marketing teams, or external vendors to maintain website functionality and optimize user experience.
  • Present new ideas and technologies to the Head of IT.
  • Using our company MDM platform, Kandji to secure and maintain our fleet of Apple devices.
  • Procurement of all IT equipment including laptops, mice, keyboard, etc.
  • All other ad hoc duties.
Requirements:
  • Extensive IT knowledge and experience based around IOS systems and Apple products (PCs and Windows are still utilized by the finance team).
  • Experience with hardware and software support on PC, Mac, iOS, and Android devices.
  • Experience in the support and implementation of antivirus and security products.
  • Working knowledge of collaboration tools such as Microsoft Teams, Zoom, video conferencing, and remote access technologies.
  • Cisco and Meraki networking.
  • Software development experience.
  • Firewall and Networking knowledge.
  • VOIP Phone systems (GAMMA Horizon).
  • AI technologies.
What We Offer:

At Modern Hardware, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.

We are an equal opportunities employer and welcome applications from diverse candidates.

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