Reception Supervisor

12 hours ago


Henley on Thames, Oxfordshire, United Kingdom Hotel Du Vin Full time

Reception Supervisor Opportunity

We are seeking a charismatic and service-driven Reception Supervisor to join our team at Hotel Du Vin. As the face of our hotel, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations at the front desk.

About the Role

  • Lead the reception team to provide outstanding customer service and ensure a warm welcome to our guests.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Develop and maintain relationships with guests, colleagues, and external partners to drive business growth and loyalty.
  • Collaborate with the hotel team to achieve sales targets, resolve guest complaints, and maintain high standards of service.
  • Stay up-to-date with hotel policies, procedures, and industry trends to provide expert advice and guidance to guests and colleagues.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development within our expanding hotel group.
  • A dynamic and supportive work environment with a passionate team.
  • Access to exclusive employee discounts and perks.

Requirements

  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong problem-solving and conflict resolution skills, with a focus on delivering exceptional guest experiences.
  • Ability to work flexible hours, including evenings, weekends, and public holidays.

How to Apply

If you are a motivated and service-driven individual with a passion for delivering exceptional guest experiences, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.


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