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Reception Supervisor

2 months ago

Henley on Thames, Oxfordshire, United Kingdom Hotel Du Vin Full time
Reception Supervisor Opportunity at Hotel Du Vin

We are seeking a highly skilled and enthusiastic Reception Supervisor to join our team at Hotel Du Vin. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing reservations, and ensuring a seamless guest experience.

Key Responsibilities:
  • Manage front desk operations, including check-in, check-out, and guest services
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner
  • Process reservations, cancellations, and modifications, ensuring accurate and up-to-date records
  • Collaborate with the hotel team to ensure seamless guest experiences, including room assignments, amenities, and services
  • Monitor and maintain the front desk area, ensuring a clean, organized, and welcoming environment
Requirements:
  • Previous experience in a front desk or customer service role, preferably in a hotel or hospitality setting
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Basic computer skills, including proficiency in hotel management systems and software
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development, including training and mentorship
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • A comprehensive employee assistance program, including access to mental health resources and wellness initiatives

At Hotel Du Vin, we are committed to providing exceptional guest experiences and creating a positive, inclusive work environment. If you are a motivated and customer-focused individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.