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Hospitality Supervisor

2 months ago

Kingston upon Thames, Greater London, United Kingdom Signature Careers Full time
Join Our Team as a Hospitality Supervisor

At Signature Careers, we're dedicated to providing exceptional care and hospitality services in our luxury homes. As a Hospitality Supervisor, you'll play a vital role in ensuring our residents receive the highest levels of service and care.

Key Responsibilities:
  • Manage and oversee Food & Beverage service, Culinary (Kitchen), housekeeping, activities, and front of house (Reception & Concierge) to deliver exceptional experiences for residents and visitors.
  • Build relationships with residents, champion their experience, and take on board their feedback to manage their expectations.
  • Take the lead in resolving complaints and investigating incidents, ensuring a safe and supportive environment for all.
  • Identify and facilitate training and development opportunities for your team to meet the needs of our home.
What We Offer:
  • Up to £49,000 per annum plus annual bonus
  • Up to 30 days annual leave, starting at 25 plus 8 bank holidays depending on length of service
  • Workplace pension with matching contributions
  • Free meals on shift for staff working 6+ hours
  • Private medical insurance and company sick pay
  • Life Assurance Scheme
  • 'Blue Light' discount scheme eligible
  • Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
  • Staff recognition scheme - Purple Heart Award
  • Ongoing career training and development
  • Employee Assistance Programme, occupational health support, and wellbeing services
  • Plus cycle to work scheme, study support, long service awards, and more

We're looking for a dedicated and experienced individual with 1 to 2 years' experience in a supervisory role, ideally in healthcare, restaurants, or hotels. Industry-relevant qualifications and local market knowledge are a big advantage. If you're passionate about delivering exceptional service and care, we'd love to hear from you.