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Front Desk Supervisor

2 months ago

Henley on Thames, Oxfordshire, United Kingdom Hotel Du Vin Full time

**Job Summary**

We are seeking a highly skilled and enthusiastic Front Desk Supervisor to join our team at Hotel Du Vin. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring that our guests have an unforgettable experience.

**Key Responsibilities:**

  • Manage the front desk and reception area, ensuring a smooth and efficient check-in and check-out process for guests.
  • Provide exceptional customer service, responding to guest queries and resolving any issues in a professional and courteous manner.
  • Supervise and train the reception team, ensuring that they are equipped to provide the highest level of service.
  • Monitor and maintain the reception area, ensuring that it is clean, tidy, and well-presented at all times.
  • Collaborate with other departments to ensure seamless communication and a high level of service across the hotel.

**Requirements:**

  • Previous experience in a front desk or reception role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other stakeholders.
  • Strong leadership and supervisory skills, with the ability to motivate and train a team.
  • Ability to work flexibly, including evenings, weekends, and public holidays.
  • Knowledge of hotel operations and procedures, including check-in and check-out processes, room allocation, and guest services.

**What We Offer:**

  • A competitive salary and benefits package.
  • Opportunities for career development and progression within the company.
  • A dynamic and supportive work environment.
  • Access to training and development programs to enhance your skills and knowledge.