Bank Call Handler

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom EMED Group Full time
Job Title: Bank Call Handler

We are seeking a highly organized and customer-focused individual to join our team as a Bank Call Handler. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of patient transport services.

Key Responsibilities:
  • Manage and coordinate the dispatch of operational crews to ensure timely and efficient collection and delivery of patients.
  • Receive and respond to patient transport requests and queries in a professional and polite manner.
  • Perform general clerical duties, including data input, form completion, and maintenance of accurate records.
  • Collaborate with colleagues and hospital staff to maintain patient flow and resolve urgent problems.
About Us:

EMED Group is the largest Patient Transport and Care Partner to the NHS, with over 2,500 colleagues across 50 depots. We are committed to providing equal opportunities and strive to create an inclusive and safe working culture for all.

We are passionate about delivering transport services that improve the health and wellbeing of people across our local communities. If you share our values and are looking for a challenging and rewarding role, we encourage you to apply.


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