Bank Controller/Call Handler

4 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom EMED Group Full time

We are seeking a skilled Bank Controller/Call Handler to join our team at EMED Group. As a key member of our operations team, you will be responsible for managing patient transport and ensuring the smooth flow of patients across our control areas.

Key responsibilities include:

  • Receiving and processing patient transport requests in a timely and efficient manner
  • Managing and coordinating the dispatch of operational crews to ensure timely and efficient collection and delivery of patients
  • Collaborating with colleagues and hospital staff to maintain patient flow and resolve urgent problems
  • Providing excellent customer service and ensuring compliance with relevant service procedures and standing orders

As a Bank Controller/Call Handler, you will be empowered to take responsibility for delivering high-quality service and will be part of a collaborative team that is committed to meeting the needs of our patients, passengers, colleagues, customers, communities, and the planet.

EMED Group is committed to providing equal opportunities and an inclusive and safe working culture for all. If you are a motivated and organized individual with a passion for excellent customer service, we encourage you to apply for this exciting opportunity.


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