Call Centre Representative

4 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom EMED Group Full time
About the Role

We are seeking a skilled and compassionate Call Handler to join our team at EMED Group. As a Call Handler, you will play a vital role in ensuring our patients receive the highest level of care and respect from their initial phone call.

Key Responsibilities
  • Booking discharges and transfers from hospital, often under time-critical circumstances
  • Booking regular journeys for renal and oncology patients
  • Contacting service users 24-48 hours prior to travel to confirm the journey
  • Communicating with road staff, ambulance care assistance, paramedics, patient transport liaison officers (PTLO), controllers, and dispatchers as part of a multi-disciplinary team to ensure a successful journey for all service users
  • Being aware of safeguarding practices and having the knowledge of when to use these skills to assist and support all service users and work colleagues
  • Being the first point of contact for service users for questions or enquiries about patient transport
  • Being able to transfer or refer callers to an alternative appropriate option, if you're not able to answer or help directly
  • Keeping up to date with changes in policies and procedures
  • Undertaking all necessary training
  • Supporting, assisting, and supervising less experienced staff when necessary
  • Undertaking any other duties and responsibilities related to this role
Requirements
  • Good standard of literacy, numeracy, and IT skills
  • Customer service experience preferably obtained in a call centre/phone-based role
  • Willingness to develop existing skills
  • Ability to work to deadlines
  • Good verbal and written communication skills
  • Organised and logical
  • Ability to prioritise workload
  • Able to work as part of a team as well as independently
  • Flexible approach to working hours
  • Respect for confidentiality and the ability to handle sensitive issues appropriately
  • Enthusiastic and motivated
  • Punctual and reliable
  • Ability to display a positive attitude
  • Diplomatic and professional
What We Offer
  • Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000
  • 24/7 online/telephone GP Consultation and access to prescriptions
  • 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway
  • Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody
  • Unlimited mental health consultations
  • Unlimited physiotherapy consultations
  • Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury
  • Financial guidance re retirement planning, tax savings, and state benefits
  • Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave
  • Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event
  • Refer a Friend recruitment incentive scheme with financial rewards
  • The EMED foundation, to provide support to colleagues and our local communities
  • Pension Scheme
  • Blue Light Card
  • Uniform provided
  • EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements
  • Flu vaccination (through an internal campaign in Autumn/Winter)

  • Call Centre Representative

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    About the RoleWe are seeking a skilled and compassionate Call Handler to join our team at EMED Group. As a Call Handler, you will play a vital role in ensuring our patients receive the best possible care and support.Key ResponsibilitiesBooking discharges and transfers from hospital, often under time-critical circumstancesBooking regular journeys for renal...

  • GP Partner Opportunity at Greenmoss Medical Centre

    6 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Greenmoss Medical Centre Full time

    About the RoleWe are seeking a skilled General Practitioner to join our team at Greenmoss Medical Centre as a Partner. The successful candidate will work collaboratively with our multi-disciplinary team to deliver high-quality patient care and contribute to the development of our healthcare services.Key ResponsibilitiesProvide a range of General Practice...

  • Customer Service Representative

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Holdcroft Motor Group Full time

    Contact Centre Advisor RoleWe are seeking a skilled Customer Service Representative to join our After Sales Team at Holdcroft Motor Group.As a Contact Centre Advisor, you will be responsible for providing exceptional customer service, booking customers in for services and MOTs, and suggesting suitable aftercare products or services.Key responsibilities...

  • Customer Service Representative

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Holdcroft Motor Group Full time

    Contact Centre Advisor RoleWe are seeking a skilled Customer Service Representative to join our After Sales Team at Holdcroft Motor Group.As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.Key responsibilities include:Handling inbound and outbound calls to book customers in for...

  • CCO Control Centre Assistant

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    CCO Control Centre Assistant Job DescriptionWe are seeking a highly organized and customer-focused individual to join our team as a CCO Control Centre Assistant. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of patient transport services.Main Responsibilities:Assist with all aspects of the CCO, including...

  • CCO Control Centre Assistant

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    CCO Control Centre Assistant Job DescriptionWe are seeking a highly organized and customer-focused individual to join our team as a CCO Control Centre Assistant. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of patient transport services.Main Responsibilities:Assist with all aspects of the CCO, including...

  • Centre Administrator

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Acorn Training Full time

    Job SummaryWe are seeking a highly organized and customer-focused Centre Administrator to join our team at Acorn Training. As the first point of contact for visitors, you will be responsible for delivering exceptional customer service and ensuring a smooth experience for our clients.Key ResponsibilitiesManage the reception area, including welcoming visitors...

  • CCO Control Centre Assistant

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    CCO Control Centre Assistant Job DescriptionWe are seeking a highly organized and customer-focused individual to join our team as a CCO Control Centre Assistant. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of patient transport services.Main Responsibilities:Assist with all aspects of the CCO, including...

  • CCO Control Centre Assistant

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    CCO Control Centre Assistant Job DescriptionWe are seeking a highly organized and customer-focused individual to join our team as a CCO Control Centre Assistant. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of patient transport services.Main Responsibilities:Assist with all aspects of the CCO, including...

  • CCO Control Centre Operations Assistant

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    About the RoleWe are seeking a highly skilled and organized Control Centre Assistant to join our team at EMED Group. As a key member of our patient transport team, you will be responsible for assisting with all aspects of the Control Centre, including call taking, control and planning escalations, and handling of crew calls.Main ResponsibilitiesAssist with...

  • Centre Operations Coordinator

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Acorn Training Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Centre Administrator at Acorn Training. As the first point of contact for visitors, you will be responsible for maintaining the highest customer service standards and delivering exceptional front-of-house services.Key ResponsibilitiesManage the reception area,...

  • Centre Operations Coordinator

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Acorn Training Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Centre Administrator at Acorn Training. As the first point of contact for visitors, you will be responsible for maintaining the highest customer service standards and delivering exceptional front-of-house services.Key ResponsibilitiesManage the reception area,...

  • Customer Service Representative

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Holdcroft Motor Group Full time

    Contact Centre AdvisorWe are seeking a highly motivated and customer-focused individual to join our After Sales Team as a Contact Centre Advisor.As a Contact Centre Advisor, you will be responsible for providing exceptional customer service and support to our customers, booking them in for services and MOTs, and suggesting suitable aftercare products or...

  • Customer Service Representative

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Holdcroft Motor Group Full time

    Contact Centre Advisor - Stoke-on-TrentWe are seeking a skilled and customer-focused individual to join our After Sales Team as a Contact Centre Advisor.As a Contact Centre Advisor, you will be responsible for providing exceptional customer service and support to our customers, booking their service and MOT appointments, and suggesting suitable aftercare...

  • Customer Service Representative

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Holdcroft Motor Group Full time

    Contact Centre Advisor - Stoke-on-TrentWe are seeking a skilled and customer-focused individual to join our After Sales Team as a Contact Centre Advisor.As a Contact Centre Advisor, you will be responsible for providing exceptional customer service and support to our customers, booking their service and MOT appointments, and suggesting suitable aftercare...

  • Customer Service Representative

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Adecco Full time

    Key Responsibilities:• Answer incoming external and internal calls promptly and professionally, addressing patient, colleague and customer's inquiries and concerns.• Provide accurate and relevant information regarding services, policies, and procedures.• Document and update records in an organised manner.• Maintain a positive and friendly rapport...

  • Centre Operations Coordinator

    7 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Acorn Training Full time

    Job DescriptionWe are seeking a highly organized and customer-focused individual to join our team as a Centre Administrator. This role will be the first point of contact for all visitors to Acorn Training, and the successful candidate will be responsible for maintaining the highest customer service standards and effectively delivering our front of house...

  • Security Operations Centre Manager

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom SecureCloud+ Full time

    The Security Operations Centre Manager is responsible for overseeing the day-to-day activities of the SOC, including mentoring, supervising, and developing SOC staff. They will develop and implement security protocols, ensure the detection, analysis, response, and resolution of security incidents, and lead in incident response, detection engineering, threat...

  • Sales Representative

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full time

    Job Title: Sales AdviserLocation: Stoke-on-Trent Contact Centre - Office BasedSalary: £24,640 plus uncapped commissionAbout the RoleWe are seeking a highly motivated and customer-focused Sales Adviser to join our team in Stoke-on-Trent. As a Sales Adviser, you will be responsible for providing exceptional customer service and sales support to our...

  • Sales Representative

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full time

    Job Title: Sales AdviserLocation: Stoke-on-Trent Contact Centre - Office BasedSalary: £24,640 plus uncapped commissionAbout the RoleWe are seeking a highly motivated and customer-focused Sales Adviser to join our team in Stoke-on-Trent. As a Sales Adviser, you will be responsible for providing exceptional customer service and sales support to our...