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7 days ago
Contact Centre Advisor - Stoke-on-Trent
We are seeking a skilled and customer-focused individual to join our After Sales Team as a Contact Centre Advisor.
As a Contact Centre Advisor, you will be responsible for providing exceptional customer service and support to our customers, booking their service and MOT appointments, and suggesting suitable aftercare products or services.
Key responsibilities include:
- Handling inbound and outbound calls to provide a high standard of customer service
- Responding quickly and efficiently to customer internet enquiries
- Proactively contacting existing customers to discuss and book their service and MOT requirements
- Ensuring service bookings and appointments are managed efficiently and meet set manufacturer criteria
- Upselling additional products to customers to hit KPIs
Required skills include:
- Ability to achieve targets both individually and as a team
- Organised and motivated
- Previous experience in a contact centre environment
- IT and computer literate and ability to use company systems
- Excellent customer service and sales skills
Benefits:
- Competitive salary, commission and bonus scheme
- Employee discount
- In-house training programme
- Colleague referral bonus scheme
- 23 days holiday plus bank holidays
- Employee assistance programme
- Flu jab
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