Lodge Manager

We are seeking a highly skilled and experienced Lodge Manager to join our team at Churchill Estates Management Ltd. As a key member of our team, you will be responsible for providing exceptional customer service to our residents, managing the day-to-day operations of the lodge, and ensuring the overall success of our retirement living development.

• Manage the maintenance of the property, ensuring that all facilities and services are provided to a high standard.
• Provide a first-class service to residents, responding to their needs and concerns in a timely and professional manner.
• Organize and coordinate activities, events, and services to enhance the lifestyle of our residents.
• Manage contractors, suppliers, and internal colleagues to ensure seamless delivery of services.
• Conduct health and safety checks, ensuring compliance with regulatory requirements.

We are looking for an individual with a passion for delivering exceptional customer service, a background in administration and customer service, and experience in managing similar roles. You will be an accomplished administrator, computer literate, and proficient in using Microsoft Office applications, including Outlook.

You will be a natural people person, with excellent communication and interpersonal skills, able to build strong relationships with residents, colleagues, and external partners. You will be proactive, organized, and able to work independently, using your own initiative to manage multiple tasks and priorities.

• Annual holiday entitlement of 24 days, pro rata + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Colleague Introduction reward scheme
• Professional development and qualifications
• Thorough induction and ongoing training

We are committed to providing a positive and supportive work environment, where you can grow and develop your skills and career. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.