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Customer Service Office Coordinator

2 months ago

Staverton, United Kingdom Cotteswold Dairy Full time
Position: Office Administrator


We are seeking a dedicated Office Administrator to join our Administration & Sales Team at Cotteswold Dairy. This role is essential in ensuring smooth operations within our busy environment.


Role Overview:
The Office Administrator will be responsible for managing a high volume of incoming communications from our valued customers. This includes processing sales orders and ensuring accurate data entry into our systems. You will collaborate closely with our logistics and warehouse teams to provide timely updates regarding deliveries.


Key Responsibilities:
- Efficiently process sales orders received through various channels such as emails and phone calls.
- Verify that all orders are accurately recorded in our computer systems.
- Communicate effectively with customers and internal teams regarding order statuses and delivery concerns.
- Familiarity with the Dairy Industry or similar sectors is a plus.


Essential Skills:
- Proven experience in delivering outstanding customer service, with a focus on timely resolution of inquiries.
- A commitment to exceeding customer expectations and a passion for excellence in service delivery.
- Exceptional telephone communication skills.
- Strong organizational abilities with a knack for prioritizing tasks and meeting deadlines.
- Clear and professional communication skills, both written and verbal.


Working Hours:
This is a full-time position, requiring 40 hours per week across five days, with flexibility for scheduling.
Typical hours are from 0730 to 1600, Monday to Friday, and 0730 to 1430 on Saturdays. A day off will be provided during the week when a Saturday is worked.


Company Benefits:
- Competitive salary with opportunities for training and advancement.
- Generous holiday allowance, including public holidays.
- Participation in a group personal pension scheme.
- Health and wellness benefits.
- Cycle to work scheme and employee referral bonuses.
- Discounts on products and services.


We invite qualified candidates to consider this opportunity to contribute to our team.