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Lead Guest Services Manager

2 months ago

Hounslow, Greater London, United Kingdom Renaissance London Heathrow Full time
Company Overview: The Renaissance London Heathrow is a proud member of the Arora Group, dedicated to fostering a diverse and inclusive workplace. With a rich tapestry of over 70 languages spoken, we cultivate a culture of excellence that benefits all our team members.

Position Summary: We are in search of a Lead Guest Services Manager who will embody our brand values by consistently delivering exceptional service and surpassing guest expectations.

Key Responsibilities:
- Previous experience in a managerial or supervisory role within the hospitality sector is crucial.
- Your enthusiasm for providing outstanding service will be key in ensuring a seamless check-in and check-out experience for our guests.
- A strong commitment to maintaining brand standards and a genuine passion for enhancing guest satisfaction is essential.
- Proficiency in Microsoft applications and familiarity with Reservation Systems (such as Opera, MARSHA, or OnQ) is required.

What We Offer:
- Competitive remuneration package.
- Approximately 28 days of paid leave, with an additional 5 days after 5 years of service.
- Discounted accommodation rates across our portfolio for you and your friends and family.
- Exceptional training and development opportunities.
- Complimentary meals during shifts.
- Pension plan coverage.
- Unmatched opportunities for career advancement.