Customer Service Manager

2 weeks ago


Hounslow, Greater London, United Kingdom Lampton 360 Limited Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Manager at Lampton 360 Limited. As a key member of our team, you will be responsible for driving member retention and delivering exceptional customer service within our leisure centre.

As a Member Services Manager, you will act as a duty manager for the leisure centre, leading a team to deliver excellent results and improving guest services. You will be an ambassador for Lampton Leisure, leading from the front and motivating your team to achieve their best.

Key responsibilities will include:

  • Developing and implementing strategies to improve member retention and customer satisfaction
  • Leading a team to deliver exceptional customer service and achieve high standards of performance
  • Acting as a duty manager for the leisure centre, ensuring smooth operations and resolving any issues that may arise
  • Collaborating with other departments to improve guest services and enhance the overall customer experience

We are looking for a highly skilled and experienced individual who is passionate about delivering exceptional customer service and leading a team to achieve their best. If you have a strong track record of success in a similar role and are looking for a new challenge, we would love to hear from you.



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