Customer Experience Lead

2 weeks ago


Hounslow, Greater London, United Kingdom Lampton 360 Limited Full time
About the Role

We are seeking a Customer Experience Lead to drive member retention and deliver exceptional customer service at Heston Pools and Fitness. As a key member of our team, you will act as a duty manager for the leisure centre, leading from the front and motivating your team to deliver outstanding results.

You will be an ambassador for Lampton Leisure, promoting a positive and inclusive culture that fosters excellent guest services. Your ability to inspire and motivate your team will be crucial in achieving our goals.

Key Responsibilities:

  • Drive member retention and deliver strong customer service
  • Act as a duty manager for the leisure centre
  • Lead from the front and motivate your team
  • Improve guest services and promote a positive culture

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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