Customer Experience Expert

4 weeks ago


Hounslow, Greater London, United Kingdom Mulberry England Full time

Customer Experience Expert

Heathrow Airport, Hounslow

Retail Stores / Temporary Full-Time / On-site

Mulberry is a global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Our employee values are: Be Bold, Be Open, Be Responsible, Be Imaginative.

We are looking for a Customer Experience Expert to create memorable experiences for our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer.

You will be open to learning and developing yourself as you strive to be an expert within your field and a key contributor to Mulberry.

Key responsibilities:

  • Create a welcoming and fun environment for your customers and team.
  • Deliver an engaging and memorable customer experience in your store.
  • Develop and maintain key customer relationships using in-store CRM tools to support you.
  • Be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customer experience.
  • Be curious about the business and willing to share your ideas.
  • Enjoy working as part of a team and nurture relationships with your colleagues.
  • Deliver operational excellence showing respect and consideration for people, product and your environment.
  • Contribute to decreasing Mulberry's carbon footprint, helping to mitigate climate change and promoting a greener, more sustainable future.
  • Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

You are:

  • Engaging
  • Agile
  • Curious
  • In love with fashion

We offer:

  • Competitive basic salary
  • Bonus
  • Product allowance
  • An enviable staff discount and exclusive access to staff sales
  • Extra day off for your birthday
  • Pension Contributions & Life Assurance
  • Training and development opportunities - including full access to LinkedIn Learning
  • x2 Community Days per year


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