Customer Experience Specialist
4 weeks ago
As a Customer Experience Specialist at Sky, you will play a vital role in ensuring our customers receive outstanding service. Your primary responsibility will be to visit customers in their homes, installing and servicing our innovative products, including Sky Glass, Stream, and Sky Q. You will optimize their home entertainment experience by utilizing various testing and diagnostic tools, and provide personalized product and service recommendations to enhance their Sky experience.
Key Responsibilities:
- Visit customers in their homes to install and service our products.
- Use testing and diagnostic tools to optimize customers' home entertainment experience.
- Provide personalized product and service recommendations to customers.
- Work full-time on a 9-hour rolling rota, including weekends.
Requirements:
- Full UK manual driving license.
- Ability to work outdoors and at heights.
- Passion for delivering exceptional customer service.
- Discounted mobile and broadband.
- A range of benefits to support your finances, health, and lifestyle, including a generous pension plan, healthcare, and discounts to over 800 retailers.
What We Offer:
- A competitive salary.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
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