Guest Service Agent

2 weeks ago


Hounslow, Greater London, United Kingdom Hilton Worldwide, Inc. Full time
Job Title: Guest Service Agent

Hilton Worldwide, Inc. is seeking a Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Contribute to high levels of customer satisfaction in front office
  • Manage customer relations and resolve any issues that may arise
  • Comply with and have full knowledge of regulations regarding Health and Safety
  • Undertake any reasonable duties assigned by the senior manager in the hotel
  • Complete all aspects of the training program

What We Offer:

  • Competitive hourly rate of £13.17
  • Travel and food discounts: 100 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets)
  • Free meals on duty
  • Holiday: 28 days including bank holidays (increasing yearly)
  • High street discounts: with Perks at Work

Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 7,000 properties in 119 countries and territories. We are consistently endorsed by our employees as a Great Place to Work in all of the countries in which we operate, and for the last five years we have been voted by UK students as the most popular Graduate Recruiter in the Hospitality, Leisure and Tourism sector.

Requirements:

  • No prior experience needed – just a passion for Guest Service
  • Ability to work towards a Hospitality Team Member Level 2 Apprenticeship standard

How to Apply:

If you are interested in this opportunity, please submit your application in English.


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