Customer Network Support Specialist

4 days ago

Cheltenham, Gloucestershire, United Kingdom Forfusion Ltd Full time
About Forfusion Ltd

We are a leading technology consultancy that takes pride in delivering world-class services to our ever-growing client base. Our team is comprised of talented, enthusiastic, and resourceful individuals who are dedicated to delivering outstanding services and ensuring a consistently high level of engagement with our customers.

Job Requirements

You will have experience of supporting complex Cisco network architectures and security solutions. You're comfortable working as part of a team of engineers to deliver support services into public sector organisations. You understand how to deliver outstanding customer service, managing customer incidents and service requests within defined SLAs and KPIs.

The client requires additional security checks to be carried out on you, so the successful individual must already hold or be eligible to hold a UK DV level clearance.

Key Responsibilities
  • Support and maintain complex Cisco network architectures and security solutions.
  • Work collaboratively with a team of engineers to deliver support services into public sector organisations.
  • Deliver outstanding customer service, managing customer incidents and service requests within defined SLAs and KPIs.
  • Ensure compliance with client security requirements, including UK DV level clearance.
Requirements
  • CCNA minimum.
  • DV Security clearance.
  • 3 years + experience supporting Cisco networks and security solutions.
  • Experience in a NOC or SOC environment, providing monitoring, management and SWIM services for Cisco networks and applications.
  • A good understanding of the following Cisco solutions and applications: DNA-C, Prime Infrastructure, Umbrella and AnyConnect.
  • A good understanding of products such as Catalyst, ISR/ASR, ASA/FTD and ISE.
  • Excellent communicator, able to build and maintain effective relationships with both customers and peers.
  • Excellent documentation skills, able to produce clear and accurate designs and documentation.
  • Ability to deliver against deadlines and within client SLA's.
Benefits
  • Sick pay insurance
  • Life insurance
  • Private medical insurance
  • Matched pension contribution to 8%
  • Flexible working
  • Gym membership
Why Forfusion Ltd?

We offer a unique culture that affords you flexibility, sensible work/life integration and the chance to be an integral part of a winning team. Our engineers share a common set of characteristics and bring the experience that drives innovation and delivers client value. If you're looking for advancement and investment in you, and want to progress with clear milestones which are 100% within your control, then we want to hear from you.

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