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Front Desk Associate

2 months ago

Bath, Bath and North East Somerset, United Kingdom Dukes Hotel and The Bird, Bath Full time

About the Role

We are seeking a skilled and friendly Receptionist to join our team at Dukes Hotel and The Bird, Bath. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience.

Key Responsibilities

  • Manage the front desk and handle guest arrivals and departures
  • Process payments and handle billing
  • Provide excellent customer service and resolve any guest issues
  • Upsell and promote our hotel services and amenities
  • Perform administrative tasks, including data entry and phone work

What We Offer

As a Receptionist at Dukes Hotel and The Bird, Bath, you will enjoy a range of benefits, including:

  • A competitive salary and monthly service payments
  • Free parking for team members
  • Flexible working hours and a stimulating work environment
  • Progression and training opportunities
  • Cash savings benefits and wellbeing support
  • Discounts on food, drink, and accommodation at our properties
  • A £500 refer a friend scheme

Our Culture

We are an imaginative and playful team who encourage each other to remain unconventional. Our diverse and inclusive community promotes a culture where you can be yourself and thrive. We stand behind being big-hearted, respecting each other, our guests, and the wider community. We are always serious about giving our guests a bloody good time.

What's Next

If you're interested in this role, please submit your application. We'll review your application and may invite you for a Team Insight with your chosen department. If all goes well, you may become part of our team.