Customer Service Representative

3 weeks ago

Leicester, Leicester, United Kingdom Office Angels Full time
Customer Service Advisor

Office Angels is seeking a highly skilled Customer Service Advisor to facilitate the smooth transition of customers from the sales team to the final delivery of their leased vehicles.

Key Responsibilities:
  • Order & Delivery Management:
    • Review and verify sales orders before placing with suppliers.
    • Maintain customer communication throughout the finance process.
    • Coordinate vehicle delivery after completion of finance documents.
    • Ensure all post-delivery paperwork is submitted for timely payments.
  • Administrative Tasks:
    • Handle PCN notices, communicating fees to customers.
    • Manage end-of-contract collections and part exchanges.
    • Oversee vehicle off-hire and post-lease purchase processes.
    • Manage chassis profit invoicing and ensure timely submission.
    • Input additional vehicle profits into Phoenix and invoice upon delivery.
  • Customer Service:
    • Act as the point of contact for escalated customer inquiries or issues.
    • Provide professional and efficient customer service to maintain satisfaction.
Requirements:
  • Experience in a similar role.
  • Proficiency in Microsoft Office and experience with CRM systems.
  • Strong customer service skills with attention to detail.
  • Ability to work both independently and collaboratively.
  • Excellent verbal and written communication skills.

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