On-Board Service Associate

3 weeks ago


Shrewsbury, Shropshire, United Kingdom Transport for Wales Full time

Commitment to Diversity

At Transport for Wales, we embrace diversity as a core value. It strengthens our organization, enhances our understanding of customer needs, and fosters innovation. We recognize that each individual brings a unique perspective, and we are dedicated to building a diverse workforce that reflects the communities we serve. Our goal is to be recognized as one of Wales' foremost inclusive employers, creating a transport network that everyone can take pride in.

About Us

Transport for Wales is dedicated to revolutionizing transportation across Wales, ensuring it is equipped for the future. Our mission is to inspire a shift in travel habits, promoting sustainable options such as rail, bus, walking, and cycling to address the climate challenges we face.

We foster an open and inclusive workplace where all individuals are welcomed and supported in achieving their full potential.

Our aim is to cultivate an environment that encourages personal and professional growth, which is essential for fulfilling our commitment to the people of Wales in developing a sustainable transport network that meets their needs.

Key Responsibilities

The On-Board Service Associate will collaborate with a team to ensure the delivery of a high-quality catering service to passengers during their journey.

  • Provide an on-board trolley service throughout the journey, adhering to health and safety regulations to meet customer expectations and deliver exceptional service.
  • Manage trolley inventory by ensuring adequate supplies are available before departure to facilitate seamless service.
  • Maintain the cleanliness and organization of the trolley, ensuring it is well-stocked with an updated price list, and report any maintenance issues to the appropriate manager.
  • Follow health and safety policies and procedures, including relevant regulations such as COSHH assessments and food hygiene standards, to guarantee a safe and hygienic service.

Ideal Candidate Profile

  • Previous experience in a customer-oriented role.
  • Strong ability to promote and upsell products effectively.
  • Flexibility to work various shifts, as our operations run seven days a week with five shifts scheduled within that timeframe.

Welsh Language Proficiency

While proficiency in Welsh is not a requirement for this position, it would be a valuable asset to your application. Transport for Wales actively supports and encourages the use of the Welsh Language among its employees, providing opportunities for personal development in Welsh language skills through various learning formats, including online courses, classroom training, and funding for local community classes.



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