Technical Support Engineer
7 days ago
**Job Summary:**
We are seeking a highly skilled IT Support Specialist to join our team at Brilliant Computers. The successful candidate will be responsible for providing technical support and troubleshooting for desktops, printers, laptops, and other computer peripherals.
Key Responsibilities:
- Install and configure computer hardware and software
- Diagnose and resolve technical issues with desktops, printers, laptops, and other computer peripherals
- Provide technical support and training to end-users
- Collaborate with the IT team to resolve complex technical issues
- Document and maintain accurate records of technical issues and resolutions
Requirements:
- Excellent technical skills and knowledge of computer hardware and software
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Knowledge of enterprise LAN and WAN setups and concepts
Preferred Qualifications:
- Experience with ticketing tools such as ServiceNow or Remedy
- Knowledge of popular operating systems, software applications, and remote connection systems
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
How to Apply:
If you are a motivated and experienced IT professional looking for a new challenge, please submit your resume and cover letter to us.
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