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Technical Support Engineer

3 months ago


Birmingham, Birmingham, United Kingdom Applause IT Recruitment Ltd Full time £35,000 - £40,000
Position:
Technical Support Engineer

Location:
Remote or Hybrid Options Available

Compensation:
£35,000 - £40,000 per annum

Company Overview:
Applause IT Recruitment Ltd is seeking a skilled Technical Support Engineer to join a vibrant team. As a crucial member of our organization, you will play a significant role in enhancing our client's operations and providing support to external partners.

About the Team:
Join a dedicated group of professionals focused on delivering outstanding solutions for clients. Our team of 20 is committed to fostering a collaborative environment that prioritizes both client satisfaction and team development.

Key Responsibilities:
1. Collaborate with both technical and business teams to gather and validate requirements.
2. Optimize resource utilization and advocate for ongoing enhancements through rigorous testing and quality assurance.
3. Implement updates and provide support for software modifications and issue resolutions.

Essential Skills and Competencies:
Required:
- Exceptional communication abilities.
- Proficient in engaging with stakeholders effectively.
- Strong analytical skills with meticulous attention to detail.
- Ability to perform under pressure and adhere to tight deadlines.
- Excellent organizational skills.

Preferred:
- Experience with Microsoft SQL Server and Oracle databases.
- Familiarity with established processes and methodologies.
- Strong time management and estimation skills.
- Awareness of emerging technologies and their implications for current systems.

Technical Proficiencies:
- HTML/CSS, ASP.Net, JavaScript, jQuery, Bootstrap.
- Entity Framework, Oracle, Java, SSRS, SSIS.

Non-Technical Attributes:
- Diligent and proactive work approach.
- Familiarity with ITIL/ITSM frameworks.
- Capability to lead a support team effectively.