Senior Technical Support Engineer
1 month ago
About the role
We are seeking an experienced Senior Server Infrastructure Engineer to join our team in Birmingham. As a key member of our infrastructure team, you will be responsible for ensuring workload is managed and prioritised effectively, providing technical support for Server Infrastructure National infrastructure, and ensuring objectives are being met in line with National CT priorities.
Your key responsibilities will include:
- Ensuring SLAs for technical incidents and service requests relating to services in the CSC Service portfolio are not breached
- Providing resilience and failover testing to ensure all CSC managed Infrastructure is tested and documented on a regular basis
- Providing documentation to ensure all CSC managed Infrastructure is documented and regular audits completed
- Proactively monitoring Server Infrastructure tools
- Ensuring Change and Release management process and procedures are adhered to
- Ensuring security accreditation and procedure are not compromised
Your skills and experience should include:
- Worked as a Senior Engineer in a technically diverse environment
- Experience working within an ITIL service environment working to defined metrics and SLAs
- Strong experience with Wintel and VMware technologies
- Experience in Change Management within an ITIL service environment
- Good experience in failover testing, resilience and redundancy methodology
- Good experience with Server and Infrastructure monitoring and automation tools including SCCM
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