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Technical Support Engineer

2 months ago

Birmingham, Birmingham, United Kingdom Zhuzhou CRRC Times Electric UK Innovation Center Full time
Job Description

We are seeking a highly skilled and experienced IT professional to join our team at Zhuzhou CRRC Times Electric UK Innovation Center as a IT Engineer. This is a challenging and rewarding role that requires a blend of technical expertise, problem-solving skills, and customer service excellence.

Key Responsibilities:

  • Work with the IT Infrastructure & Systems Engineer to provide IT support and provide backup for each other;
  • Ensure that user support requests are logged and receive prompt attention, and all IT issues are resolved and documented in a timely manner;
  • Maintain IT servers, networks, software, and office systems. Monitor IT systems, and carry out capacity management. Maintain data storage and backup solutions;
  • Support R&D engineers to implement and manage different R&D software;
  • Install, support, and maintain all network-connected devices. Provide support for Hyper-V server virtualization, SCCM, etc.
  • Ensure the security of all IT systems and equipment;
  • Communicate and coordinate with headquarters IT department on IT projects implementation when needed;
  • IT assets management, IT policies improvement;
  • Other IT-related tasks assigned by line manager and/or senior management;

Requirements:

  • At least 3 years' experience in a similar role;
  • Bilingual in English and Mandarin;
  • Knowledge of IT core infrastructure, Windows Servers & Exchange, SCCM, LAN, WAN, and internet technologies;
  • Bachelor degree or above in computer science and/or a related IT subject;
  • Other relevant IT certificates are a plus, such as CCNA, VCP, MCSE, MCSA;

Personal Skills/Competencies:

  • Ability to prioritize and work to changing deadlines;
  • Experience of working in partnership with the business to scope requirements and develop fit-for-purpose technical solutions;
  • Effective communication and relationship-building skills;

This role is ideal for a motivated IT professional looking to apply their skills in a challenging and rewarding setting. If you are passionate about technology and enjoy solving complex problems, we would like to hear from you.