Client Account Manager

3 weeks ago


United Kingdom Dexters Estate Agent Group Full time
Job Title: Client Account Manager

As a Client Account Manager at Dexters Estate Agent Group, you will play a crucial role in managing the financial accounts for our landlords and tenants. Your primary responsibility will be to ensure seamless financial transactions, maintain accurate records, and provide exceptional customer service.

Key Responsibilities:
  • Process tenant rent payments and resolve any payment-related issues or queries.
  • Manage contractor payments and ensure timely processing.
  • Handle account queries from landlords, tenants, and contractors in a professional and courteous manner.
  • Receive and process invoices, as well as communicate with block management as necessary.
  • Prepare and send invoices as required.
  • Reconcile client accounts to ensure accuracy and transparency.
  • Process and pay tenant deposit refunds in a timely manner.
  • Produce landlord and tenant statements as needed.
  • Chase rent payments, initiate rent insurance claims, and manage legal evictions.
  • Manage utilities for properties, including paying bills on behalf of landlords during vacant periods.
  • Recharge communal utility bills to tenants.
  • Process and ensure compliance with landlords' terms and conditions.
  • Verify and update non-resident landlord status as required.
  • Assist internal departments with client account queries.
  • Perform bank reconciliation to ensure accuracy.
Requirements:
  • Proficiency in IT systems, including Microsoft Word, Excel, and Outlook.
  • Knowledge of the property industry is an advantage.
  • Excellent communication and interpersonal skills.
  • Trustworthy and genuine persona.
  • Able to work in a fast-paced and stressful environment.
  • Strong time management skills and ability to prioritize work.

Salary: £25,000-£28,000 (subject to experience)

Location: North Acton



  • United Kingdom Dexters Estate Agent Group Full time

    Job Title: Client Account ManagerAs a Client Account Manager at Dexters Estate Agent Group, you will be responsible for managing the financial accounts for landlords and tenants of a portfolio of properties. Your role will involve processing tenant rent payments, dealing with payment issues, and providing a trusted service to our clients.Key...


  • United Kingdom Dexters Estate Agent Group Full time

    Job Title: Client Account ManagerAs a Client Account Manager at Dexters Estate Agent Group, you will be responsible for managing the financial accounts for landlords and tenants of a portfolio of properties. Your role will involve processing tenant rent payments, dealing with payment issues, and providing a trusted service to our clients.Key...


  • United Kingdom Dexters Estate Agent Group Full time

    Job Title: Client Account ManagerAs a Client Account Manager at Dexters Estate Agent Group, you will be responsible for managing the financial accounts for landlords and tenants of a portfolio of properties. Your role will involve processing tenant rent payments, dealing with payment issues, and providing a trusted service to our clients.Key...


  • United Kingdom Dexters Estate Agent Group Full time

    Job Title: Client Account ManagerAs a Client Account Manager at Dexters Estate Agent Group, you will be responsible for managing the financial accounts for landlords and tenants of a portfolio of properties. Your role will involve processing tenant rent payments, dealing with payment issues, and providing a trusted service to our clients.Key...


  • United Kingdom Dexters Estate Agent Group Full time

    Job Title: Client Account ManagerAs a Client Account Manager at Dexters Estate Agent Group, you will play a crucial role in managing the financial accounts for our landlords and tenants. Your primary responsibility will be to ensure seamless financial transactions, maintain accurate records, and provide exceptional customer service.Key...


  • United Kingdom Dexters Estate Agent Group Full time

    Job Title: Client Account ManagerAs a Client Account Manager at Dexters Estate Agent Group, you will play a crucial role in managing the financial accounts for our landlords and tenants. Your primary responsibility will be to ensure seamless financial transactions, maintain accurate records, and provide exceptional customer service.Key...

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