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Showroom and Account Executive

2 months ago

London, Greater London, United Kingdom Sanderson Design Group plc. Full time
Job Description

Job Title: Showroom and Account Executive

Company: Sanderson Design Group plc.

Job Type: Part-time, Permanent Contract

Location: Design Centre Chelsea Harbour and Voysey House, Chiswick

About the Role:

We are seeking an experienced Showroom and Account Executive to join our team at Sanderson Design Group plc. As a key member of our sales team, you will be responsible for providing exceptional customer service, managing showroom operations, and implementing sales strategies to drive revenue growth.

Key Responsibilities:

  • Showroom Operations:
    • Maintain a high level of presentation and organization of our luxury interior furnishings in the showroom at all times.
    • Ensure all products are accurately represented and displayed to an excellent standard.
    • Develop and maintain in-depth knowledge of our products and services to provide expert advice to customers.
    • Provide visual assets and mood boards to communicate design schemes and confirm orders with clients.
    • Follow up on all design appointments with visual assets, quantities, costs, and lead times.
    • Proactively source products for customers as required and operate an efficient sampling service.
    • Acknowledge and assist existing customers while gathering new leads to forward to the relevant Brand Development Executive.
    • Provide support and liaise professionally with office-based colleagues and Brand Development Managers as needed.
    • Use CRM and WG360 where appropriate.
    • Assist in the planning and execution of showroom events.
    • Have an active role in all showroom meetings, offering feedback on competitor and customer activity, new collections, and any possible opportunities for the showroom.
    • Complete individual tasks and set objectives in a timely manner.
  • Account Executive Responsibilities:
    • Implement the sales strategy with a selection of existing customers to maximize sales and profitability.
    • Provide sampling and patterning to existing customer bases for all new launches and when required.
    • Work closely with Business Development Managers to maximize sales with their customers.
    • Deliver exceptional service on a portfolio of customer accounts.
    • Operate as the lead point of contact for any matters specific to the customers, a primary desk contact.
    • Engage in project management duties.
    • Deliver product presentations virtually to customers.
    • Deliver sales strategies to customers via phone, virtually, or in person.
    • Work to KPIs and key targets.
    • Attend meetings with customers onsite.
    • Negotiate sales and agreements to maximize profit.
    • Clearly communicate the progress of initiatives to management.
    • Forecast and track key account metrics, e.g., quarterly sales results and annual forecasts.
    • Feedback all suggestions for improvement and market research to management.
    • Work under pressure and be able to prioritize, along with working efficiently and accurately.

Measures of Success:

  • Year-on-year incremental performance with existing accounts.
  • Year-on-year sales growth in line with targets.
  • Customer satisfaction - monthly showroom and sampling statistics.
  • Effective and appropriate understanding and representation of all brands achieved.
  • New customers and project lead generation, providing Return on Customer Visit.
  • Detailed objectives achieved.
  • Timely reporting as requested.

Requirements:

  • Educated to GCSE A-C level as a minimum and/or equivalent.
  • Ideally BSc/BA in Business Administration, Finance, or relevant field and/or equivalent.
  • Formal sales training would be a strong advantage but not essential.
  • A passion for our luxury interior furnishings and knowledge of interior design (essential).
  • Excellent interpersonal communication and presentation skills (essential).
  • Excellent written communication skills, sound administration ability.
  • Strong verbal communication skills with confidence in dealing with clients at all levels.
  • Highly self-motivated individual, self-driven, results-oriented with a positive outlook.
  • Able to prioritize and work under pressure; efficiently and accurately.
  • Good negotiation skills.
  • Demonstrable ability to present, influence, and communicate effectively at all levels of the business.
  • Self-driven, results-oriented with a positive outlook.
  • Strong analytical and numerical skills.
  • Comprehensive computer skills including Microsoft Office, Outlook, Word, Excel, and PowerPoint.