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Contact Centre Operations Manager
2 months ago
This is a senior leadership position within our client's contact centre, responsible for overseeing the daily operations and driving people performance. The ideal candidate will have a strong background in customer service and experience in managing a multi-channel operation.
Key Responsibilities- Identify team managers' strengths and areas for development, providing coaching and support to help them grow in their roles.
- Support team managers with change management processes, ensuring a smooth transition and minimal disruption to the business.
- Maintain the development of both advisors and managers through regular one-on-one meetings and team huddles.
- Lead team huddles on a regular basis to motivate and provide direction, ensuring the team is aligned with the company's goals and objectives.
Our client is a privately owned family business that is experiencing exceptional business performance. They are looking for a senior contact centre manager to join their team and help drive their continued success.
