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Guest Services Supervisor
3 months ago
Job Title: Front of House Manager
Hours: 40
Rate of Pay: £ ph
Location: Wildmoor
Bannatyne is renowned for delivering outstanding fitness and wellness experiences throughout the UK. Our cutting-edge facilities and dedication to excellence position us as a leader in the sector. We are currently in search of a proactive and motivated Front of House Manager to oversee our operations and guarantee that members and guests receive unparalleled service.
Benefits:
- B-Fuelled - complimentary meal options.
- Flexible working hours.
- 28 days of annual leave, increasing with service duration.
- Complimentary gym membership.
- Free gym membership for a companion (after 2 years of service).
- 30% discount on Spa Treatments.
- 20% discount on ELEMIS Spa Products.
- 50% discount on meals and beverages at the café/bar.
- Opportunities for career and personal development training.
- Access to Mental Health and Well-Being services.
- Length of Service Awards.
- Employee Awards and Bonuses.
- Discounts on entertainment and shopping.
Daily Responsibilities:
- Lead, train, and inspire the front of house team to deliver exceptional customer service.
- Perform Duty Manager responsibilities, including being a key holder and managing building access during opening and closing hours, along with crisis management support.
- Manage staff schedules to ensure adequate coverage at all times.
- Conduct regular performance evaluations and provide continuous coaching and support to team members.
- Ensure that all members and guests receive a warm welcome and prompt assistance.
- Address customer inquiries, concerns, and complaints with efficiency and professionalism.
- Foster a welcoming atmosphere and maintain a clean and organized front of house area.
- Oversee daily front desk operations, including managing bookings, processing payments, and maintaining accurate records.
- Monitor and manage front of house supplies and inventory while achieving revenue targets.
- Ensure compliance with health and safety regulations and company policies.
- Develop and implement strategies to enhance member engagement and satisfaction.
- Organize and participate in member events and activities to cultivate a sense of community.
- Assist with budgeting and financial planning for front of house operations.
- Promote club programs, services, and events to members and guests.
Qualifications:
- Previous experience in a supervisory or managerial role within customer service or hospitality.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Exceptional customer service skills with a focus on creating positive experiences.
- Good organizational and multitasking capabilities.
- Ability to build rapport, establish trust, and demonstrate credibility.
- Basic financial understanding and experience with budgeting and reporting.
- Flexibility to work varied hours, including weekends and holidays.
Proficiency in computer systems and software, including CRM systems, is desirable.
Why Choose Bannatyne?
At Bannatyne, we are committed to fostering a positive and inclusive work environment where our team members can excel. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.
We offer competitive compensation, opportunities for professional growth, and a supportive team culture.
