Community Delivery Manager

6 days ago

Carlisle, Cumbria, United Kingdom Evri Full time
Job Description

We are seeking a highly skilled Community Delivery Manager to join our team at Evri, a leading parcel delivery company. As a key member of our operations team, you will be responsible for ensuring the highest level of service delivery to our customers and clients.

The successful candidate will have a proven track record of driving continuous improvement and performance in the final mile of the parcel journey. You will be responsible for engaging with self-employed and SE+ couriers to ensure seamless delivery of parcels to our customers.

Key responsibilities will include:

  • Driving continuous improvement in final mile performance through effective capacity management and round coverage.
  • Measuring and driving improvement across a range of performance metrics, including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims / Enquiries and End of Life.
  • Ensuring exceptional customer experience through successful courier engagement, communication and retention.
  • Managing the relationship with delivery units to ensure high-quality service delivery to both couriers and customers.
  • Ensuring safe Health and Safety practices are in place and any failure to adhere to Code of Conduct is identified and resolved in a timely manner.

To be successful in this role, you will require:

  • A current UK driving license.
  • Previous experience of coaching, supporting and motivating colleagues.
  • Problem-solving and planning effective contingencies and solutions.

We offer a competitive remuneration package and opportunities for progression, learning and development. If you have the experience, drive and dedication to make a difference in our business, we encourage you to apply.

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