Water Systems Operations Associate

3 weeks ago

Southampton, Southampton, United Kingdom Scottish Water Full time

Join Us in Serving Scotland's Water Needs.

At Scottish Water, we are dedicated to safeguarding Scotland's most vital resource: water. Our mission is to ensure the delivery of clean, safe water from source to tap while maintaining our commitment to environmental stewardship.

Position Overview

We are seeking a Water Network Maintenance Specialist to become a key member of our Water Response team, primarily operating in the Glasgow region.

Your Responsibilities

Your main focus will be on addressing customer concerns effectively. You will take charge of various situations, diagnose issues, and develop solutions that enhance customer satisfaction, ensuring they are kept informed throughout the process.

Additionally, you will perform routine maintenance and repairs on water network systems, along with conducting inspections of equipment and vehicles. Adhering to health and safety protocols is paramount, and you will strive to minimize service interruptions.

Accurate documentation is crucial, so you will engage with reporting systems to track performance and productivity metrics. As part of a collaborative team, you will also participate in the standby rota for after-hours emergencies.

Your Qualifications

While you will occasionally work independently, being self-motivated and a team player is essential. Basic computer skills are required, as you will utilize digital tools and applications throughout your workday. Proficiency in report writing is necessary to communicate information clearly and efficiently.

A valid, clean driving license is essential for traveling between various sites in the Glasgow area.

Preferred Skills

While not mandatory, experience with HGVs or excavators (180/360) is advantageous. Familiarity with cable avoidance tools and an understanding of health and safety regulations for site operations would be beneficial. Holding a CPCS or NSRWA qualification is a plus but not a requirement.

Employee Support

We recognize that work-life balance is important. This role may involve weekend shifts and standby duties, but you will enjoy generous leave benefits, including 38 days of holiday annually (inclusive of public holidays), with the option to purchase additional days. Opportunities for community volunteering are also available.

We offer family-friendly policies regarding adoption, maternity, and parental leave, along with flexible working arrangements to accommodate your needs.

For your future, we provide a pension plan and life insurance coverage. Additional perks include an annual company bonus and access to SW Splash, which offers discounts on various services.

Important Information

This position is classified as Grade 4, with a starting salary for new employees set at £27,590, with potential for performance-based salary progression up to £32,410.

If you are interested in this opportunity, we encourage you to consider applying.

Final Notes

We understand that many candidates may hesitate to apply if they do not meet every requirement. If you are interested in this position, we encourage you to apply even if you do not meet all criteria. We value the potential for growth and learning.

We are committed to making our recruitment process accessible. If you require any adjustments to support your application, please let us know.

To support the development of a thriving Scotland, it is essential that all employees are Scottish taxpayers. If you are not currently residing in Scotland, you will need to commit to relocating within the first three months of employment.

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