Field Services Specialist

1 week ago

Southampton, Southampton, United Kingdom Kingspan Water & Energy Full time

About the Company

Kingspan Water & Energy, a leading provider of sustainable environmental solutions, is dedicated to driving innovation in the design and manufacture of water and energy storage systems. Our company offers a range of expert solutions for high-performance buildings and infrastructure, including water management systems, diesel and AdBlue storage solutions, hot water cylinders, and service and telemetry services.

About the Role

The Service Engineer is a customer-facing position that requires excellent communication, technical expertise, and a deep understanding of customer care and company systems. The successful candidate will be responsible for the safe and timely delivery of work allocated to them, reporting back as directed by company procedures that work has been completed to the satisfaction of the customer.

Key Responsibilities

  • Utilize PDA software to obtain tasks and ensure timely completion
  • Communicate with customers regarding ETA and delays, providing regular updates
  • Conduct visual risk assessments on each job as required
  • Provide feedback on parts used, adhering to procedures to ensure pre-paid parts when dealing with end-users
  • Deliver exceptional customer service, discussing recommendations, service plans, and upgrade options with customers on-site
  • Perform monthly stock takes on van stock or stock stored at lockups
  • Participate in on-the-job training and personal development courses as directed by the line manager
  • Seek office involvement for unforeseen costs and ensure company property and vehicles are maintained

Essential Criteria

  • 1+ years of electrical/mechanical engineering experience or proof of electrical competence
  • Physical fitness to perform job requirements, with a potential medical examination
  • Clean driving license and undergo a driving license check
  • Experience working in a similar role or environment
  • Proficiency in MS products and PDA reporting systems or service-based reporting packages
  • Proven ability to fault-find in demanding environments

Desirable Criteria

  • Experience working in the wastewater/water industry
  • Experience with sewage treatment/pump stations
  • Knowledge of Kingspan and other manufacturers' wastewater products

Working Conditions

This role covers the PO and BN postcodes and requires a 40-hour workweek, Monday to Friday, with overtime available.

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