Sales Order Specialist
3 weeks ago
About Us
At Teva Pharmaceuticals, we are dedicated to enhancing global health by making quality medicines accessible to everyone. Our mission unites a diverse workforce across nearly 60 countries, all committed to improving lives through innovative and generic pharmaceuticals. With over 200 million people relying on our products daily, we continuously seek new talent to help us drive this mission forward.
We are currently seeking applications for the position of Customer Account Administrator.
Position Overview:
This role is based in a hybrid work environment.
Key Responsibilities:
- Process sales orders utilizing our internal SAP system.
- Oversee hospital orders to ensure compliance with standard operating procedures for controlled distribution products.
- Maintain the order management system, ensuring timely release of orders by addressing order blocks and collaborating with the Customer Account Executive.
- Identify and rectify pricing discrepancies in conjunction with the responsible Customer Account Executive, ensuring accurate pricing before order release.
- Engage daily with the Demand Management team regarding demand forecasting, customer reserves, and order management systems.
- Collaborate with team members to facilitate stock allocations and order releases.
- Work closely with the UK Quality team to manage and process customer complaints through our internal system, ensuring exemplary service for all patient and healthcare professional interactions.
- Conduct analysis and data interrogation to support operational efficiency.
- Manage the UK general inquiries inbox, responding to and prioritizing inquiries in accordance with established timelines and procedures.
- Handle new account setups and amendments in SAP, ensuring all licensing and banking information is accurate and documented.
- Create customer licenses in compliance with MHRA guidelines.
Candidate Profile:
We are looking for individuals who possess:
- Experience in data analysis and interrogation.
- A proven background in data entry and systems management.
- Strong administrative skills developed in a professional office setting.
- Proficiency in Excel, gained through work or academic experience.
- Desirable: Experience with EDI and SAP.
- Numeracy skills, strong typing abilities, and adaptability.
- Effective communication skills and the ability to work independently.
- A methodical and detail-oriented approach to tasks.
Benefits:
- Generous annual leave policy (25 days) and a pension scheme.
- Comprehensive health benefits including Life & Critical Illness Insurance, private health insurance, and wellness programs.
- Recognition programs that acknowledge employee contributions through a company bonus scheme.
- Access to a Virtual Learning Centre to enhance your professional development.
- A commitment to employee well-being and diversity and inclusion initiatives.
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