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Regulatory Compliance Lead

2 months ago

Letchworth, Hertfordshire, United Kingdom settle Full time

Are you prepared to contribute to a meaningful mission? Welcome to settle, where our innovative strategy for 2030 signifies the start of an exhilarating path ahead. Our unwavering dedication to delivering exceptional service to our residents makes this an ideal moment to become part of our organization.

Our diverse community of 23,000 residents is at the core of settle, and we prioritize their needs in every action we take. Operating across various regions, you will be instrumental in ensuring the provision of safe, high-quality residences that foster pride and create lasting memories.

By collaborating closely with local partners, we assess sector requirements and formulate strategic initiatives, including the development of new, affordable housing solutions to address demand. We advocate for diversity throughout our organization and actively encourage applications from women to help bridge the gender gap in our property roles.

Key Responsibilities:

  • Oversee landlord compliance contracts, ensuring comprehensive programs are established to cover all compliance aspects.
  • Procure and manage contracts to deliver outstanding customer service, addressing or escalating performance issues as necessary.
  • Provide monthly updates on compliance areas, including performance metrics, KPIs, program status, quality assurance, and resident feedback where applicable.
  • Ensure compliance contracts adhere to budgetary constraints, timelines, and current health and safety regulations.
  • Participate in internal and external audits related to compliance, ensuring that action points are addressed within specified timeframes.
  • Stay informed about regulatory changes and industry best practices.
  • Manage daily contract operations on-site, conducting pre- and post-inspections and providing guidance as needed.
  • Collaborate with colleagues to facilitate access for compliance inspections, addressing repair and maintenance issues, and identifying any vulnerabilities or safeguarding concerns.
  • Possess a thorough understanding of domestic and commercial gas compliance, heating systems, renewable energy, Legionella, and pumping stations. Knowledge of building regulations is a plus.
  • Handle complaints effectively.
  • Lead a team of compliance administrators to ensure accurate and timely data reporting, maintaining updated asset datasets.
  • Draft, revise, and implement organizational policies.
  • Prepare specifications, designs, and tender documentation for procurement of services and works.
  • Ensure resident consultation is conducted when necessary, keeping residents informed about ongoing works.

Qualifications:

  • Experience managing substantial budgets, ensuring alignment with financial forecasts.
  • Strong knowledge of compliance regulations and health and safety standards within the housing sector, preferably with experience in a housing association or local authority.
  • Ability to connect on-the-ground execution with strategic objectives.
  • Maintain compliance by ensuring projects are completed in accordance with relevant laws and regulations.
  • Possess a full UK clean driving license and access to a vehicle for work-related purposes.
  • Aim for professional growth within the housing sector through the Chartered Institute of Housing.

Skills:

  • Effectively communicate ideas and information in various formats, including formal report preparation.
  • Develop and manage budget and cost estimates.
  • Maintain precise records of expenditures.
  • Utilize and update the organization's computer-based asset management system.
  • Demonstrate a strong commitment to diversity and uphold the organization's values.
  • Show passion for enhancing the safety and well-being of residents in their communities.

Benefits:

At settle, our dedicated and hardworking team takes pride in being relentlessly resident-focused, and we believe that commitment deserves an exceptional benefits package. Here’s what we offer:

  • Annual Salary: £51,447.06 per annum
  • Flexible Working: Hybrid and flexible options available (role-dependent)
  • Generous Leave: 27 days of annual leave, increasing to 32 days with length of service
  • Family Leave: Enhanced maternity, paternity, and adoption leave
  • Pension Contributions: Up to 10% from settle
  • Healthcare Cash Plan: For your health and wellness
  • Flexible Benefits: Cash towards your health and well-being
  • Development: Excellent personal and professional growth opportunities

Additional Perks:

  • Fresh Fruit Wednesdays: Keep your energy up with healthy snacks
  • Colleague-led Campaigns: Well-being weeks and charity bake sales
  • Volunteering Days: 2 paid days to give back to the communities we serve
  • Secure Parking: Free onsite parking and bike sheds
  • Local Discounts: Enjoy perks from our community partners
  • Mental Health Support: Access to counseling sessions and mental health resources
  • Feedback Commitment: We listen to our colleagues and take action
  • Shower Facilities: Ideal for those who cycle to work or visit the gym
  • Early Finish Friday: A great way to kickstart the weekend

At settle, we are dedicated to fostering a workplace where everyone feels valued and supported. Experience the benefits of working in a collaborative, kind, and inclusive environment.

Our Commitment:

Our culture at settle is inclusive and celebrates the differences in everyone. We are committed to creating a diverse workforce that reflects today’s society. We encourage applicants from disadvantaged socio-economic backgrounds, disabled individuals, members of the LGBTQ+ community, and those from global majority communities.

Accessibility and Adjustments:

We are committed to providing reasonable adjustments throughout our recruitment process and will always strive to be as accommodating as possible. Please inform us in advance of any necessary arrangements to ensure your full participation in the recruitment process.

Due to the nature of some roles involving work with vulnerable members of society, this position may require a Basic Criminal Disclosure, which will be conducted upon a conditional offer.

Please ensure you provide comprehensive answers on the application form.