Customer Service Representative

4 weeks ago


Wrexham, Wrexham, United Kingdom Pertemps Full time
Customer Care Assistant

At Pertemps, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Assistant. This exciting opportunity will see you working closely with our customers, providing exceptional support and ensuring their needs are met.

Key Responsibilities:
  • Customer Inquiries: Handle customer inquiries via phone, email, and in-person, providing accurate information and solutions.
  • Issue Resolution: Resolve customer requests and issues efficiently, keeping relevant line managers and team members informed.
  • Product Knowledge: Maintain a thorough understanding of our products and services to assist customers effectively.
  • Collaboration: Liaise with the sales team and engineers to assist customers with on-site issues, maintenance, and new installation requirements.
  • Order Management: Accurately input customer orders via our CRM system.
  • Customer Satisfaction: Conduct follow-up communications to ensure customer issues are resolved and satisfaction is achieved.
  • Teamwork: Work closely with other team members to ensure a seamless customer experience.
Requirements:
  • Education: GCSEs or equivalent. A-levels or equivalent qualifications are a plus but not essential.
  • Experience: Previous experience in a customer service role is preferred but not essential.
Skills:
  • Communication: Excellent verbal and written communication skills.
  • Problem-Solving: Strong problem-solving abilities.
  • Time Management: Ability to multitask and manage time effectively.
  • Technical Skills: Proficiency in Microsoft Office Suite and customer service software.


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