Support Staff

2 weeks ago


Hebburn, South Tyneside, United Kingdom Baltic Recruitment Limited Full time
Job Description

Baltic Recruitment Limited is seeking a highly organized and detail-oriented Administrative Assistant to join their team. As an Administrative Assistant, you will play a crucial role in supporting the administration team and ensuring the smooth operation of the office.

Main Responsibilities:
  • Enrolment Support: Assist with busy enrolments, ensuring accurate completion of all enrolment and qualification/funding paperwork.
  • Administration: Process all administration tasks in line with business recording systems.
  • Paperwork Preparation: Prepare all paperwork for submission to meet KPIs, including enrolments, certificates, and college queries.
  • Learner Attendance: Update learner attendance records.
  • Certificate Processing: Register, claim, and process certificates accurately and timely.
  • Enrolment Preparation: Prepare paperwork for enrolments.
  • Progress Updates: Send updates to the Manager on daily progress.
  • General Office Duties: Perform general office tasks, including telephone queries, scanning, photocopying, filing, and reception duties.
  • Professional Development: Participate in CPD and industrial updating as requested and meet contractual requirements.
  • Exam Invigilation: Invigilate exams.
  • Learner Support: Support learners and tutors on training courses.
  • Aftercare: Make aftercare telephone calls to all learners.
  • Compliance: Ensure full compliance with all company policies, including Health and Safety, Equality & Diversity, Quality, and Safeguarding.
  • Occupational Skills: Maintain and update occupational skills and knowledge through the Company CPD programme.
  • GDPR: Ensure full compliance with GDPR requirements, protecting the data of all learners and employers in accordance with regulations.
Requirements:
  • Excellent Communication Skills: Possess excellent communication skills.
  • Independence: Demonstrate independence.
  • Attention to Detail: Show the ability to demonstrate attention to detail.
  • Team Player: Be a team player.
  • Communication Skills: Possess excellent communication, presentation, and listening skills.
  • Instruction Following: Ability to follow instructions.
  • Administration Procedures: Ability to follow administration procedures accurately.
  • Further Learning: Willingness to undertake further learning and development.
  • Qualifications: Hold a Level 1 in English & Mathematics.
  • Driving License: Hold a Full UK Driving License and have use of own vehicle.
Desirable Qualifications:
  • Equality, Diversity, and Safeguarding: Knowledge of equality, diversity, and safeguarding.
  • Public Interaction: Experience of dealing with members of the public.
  • English and Mathematics: Level 2 in English and Level 2 in Mathematics.
Salary and Working Hours:

The salary for this position is £25,000. The working hours are Monday to Friday, 37.5 hours per week. All successful candidates will be asked to submit an enhanced DBS check.

Candidates may also be interested in Administration, Administrator, Admin, Reception, Receptionist, Customer Service, Training Administrator.



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