1st Line IT Support Specialist

6 days ago


Durham, Durham, United Kingdom In Technology Group Limited Full time
Job Opportunity

We are seeking a highly motivated and organized 1st Line IT Service Desk Engineer to join our team at In Technology Group Limited. This role is perfect for individuals looking to build a solid foundation in IT support while gaining experience in a fast-paced MSP environment.

Main Responsibilities:

  • Provide first-line technical support to clients via phone, email, and remote desktop.
  • Resolve technical issues efficiently and effectively, escalating complex problems to senior engineers as needed.
  • Collaborate with the IT team to ensure seamless service delivery and continuous improvement.
  • Stay up-to-date with the latest technologies and best practices in IT support.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a dynamic and fast-paced environment.
  • Basic knowledge of IT systems and software.

What We Offer:

  • A competitive salary of £25,000 - £28,000.
  • Ongoing training and development opportunities.
  • A collaborative and supportive team environment.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].



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