Insurance Customer Support Specialist

1 week ago


Windsor, Windsor and Maidenhead, United Kingdom Neilson Financial Services Full time £27,500

At Neilson Financial Services, we're dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.

We are a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as British Seniors and Smart Insurance.

We have evolved from our origins in the UK, where the business was launched, to become an award-winning international operation and leader in the global life insurance market.

We are looking for an experienced and passionate Customer Service Representative with excellent verbal communication skills and experience in handling both inbound and outbound calls.

Full training is given from day one along with ongoing support through your Neilson Financial Services Journey.

As a Customer Service Representative, you will:

  • Maintain accurate client records and comply with regulatory requirements on all matters.
  • Adhere to processes and procedures for all service-related matters and escalate upwards as appropriate.
  • Contribute towards projects designed to improve the service offered by the business.
  • Handle the administration of organisational claims process.

You will have previous phone-based Customer Service experience (minimum 1 year).

A competitive starting salary of £27,500 with the ability to increase to £30,000 after successful completion of probation.

Exceptional training – giving you all the tools to succeed throughout your career.

Option of hybrid working (dependent on results and length of service).

An amazing team that genuinely wants to support you and celebrate your wins.

Fancy a morning brew? Tea, coffee and milk provided.

Life Assurance from day one so you are protected too.

Employee Assistance Programme to help and support with life stuff.

We have plenty of local discounts for coffee outlets, restaurants, cinemas and gyms and more.

Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your wellbeing.

Enhanced Maternity and Paternity pay.

Pension & 23 days holiday plus bank holidays.



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